FAQ

Processing fees for registration are non-negotiable. These fees are affiliated with the Citrus platform that is used for all of Rock Sports.

  • If players cancel within the first 2 weeks or prior to the start of the program, they will receive a full refund (minus processing fees).
  • If players cancel after the first 2 weeks but before half of the practices take place, they will receive a 50% refund (minus processing fees).
  • If players cancel after 50% of the program has taken place, there will be no refunds.
  • If players cancel prior to a program or camp starting, they will receive a full refund (minus processing fees).
  • If a program or camp is cancelled by Rock Sports Hockey, individuals will receive a full refund (including processing fees).
  • Rock Sports Hockey can negotiate price adjustments PRIOR to registration.

All participants must sign the program waiver prior to starting. This is mandatory for all players to ensure they are covered under our insurance policy as well. This is included with all online registrations.

Practices cancelled due to weather, will not be rescheduled.